Refund policy

Refund Policy – Tapia Fades

We have a 30-day return policy for merchandise, which means you have 30 days after receiving your item to request a return.

Product Returns

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at prodbyzeus@gmail.com. Returns must be sent to the following address:
Tapia Fades Barbershop
2113A E 151st St
Olathe, KS 66062

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Service Refunds (Haircuts & Appointments)

At Tapia Fades, we do not offer refunds for completed services such as haircuts, shaves, or grooming treatments. However, your satisfaction matters to us — if you’re unhappy with a service, please contact us within 48 hours of your appointment and we’ll do our best to make it right.

You can always contact us for any questions at prodbyzeus@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and correct it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Personal care items (like opened grooming products)

  • Custom or personalized merchandise

  • Sale items

  • Gift cards
    We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, feel free to reach out.

Exchanges

The fastest way to get the item you want is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition you received them — unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return, and confirm whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at prodbyzeus@gmail.com